Archive for the ‘Shopping’ Category

Are Salespeople Irrelevant?

Posted by Julie | May 31st, 2010

Fascinating article in New York Times about the New Touch Face of Vending Machines.

No longer the domain of candy bars and potato chips, vending machines are gaining popularity around the world as purveyor’s of higher ticket items like beauty products and small electronics from Apple.

The machines themselves have also gone hi-tech with touch pad screens that blunt vending machine rage through sensors that ensure that a customer’s credit card is not charged unless the chosen item has dropped. 

They even have eye scans that can tell by looking at skin and wrinkles if customers are old enough to buy tobacco.

The economics of these new “automated retail stores” are quite compelling. No overhead, ability to quickly change out merchandise, and even to relocate the machine (for example, to another part of the airport) after analysis of foot traffic.

Sound like the perfect retail solution. So what’s missing?

In a word…People.
Keep reading »

5 Creative Gifts that Won’t Break the Bank

Posted by Julie | November 30th, 2009

Holidays, and especially holiday gift giving, can be extremely taxing.

But this year why not take a step back and create something special?

Save the physically draining desperate crawl around the mall.

Pour a  glass of wine or a mug of cocoa and spend a bit more mental energy dreaming up something unique.

You might find it doesn’t take a lot more time, and it definitely won’t cost more.

Plus I always find I get more joy in giving (and getting) creative gifts.

Here are some ideas:

5 Creative Gift Ideas that Won’t Break the Bank

1. Write a Special Letter.
Think about what you love and admire about someone and put it down in writing.

Not to be too morbid, but think about what you would say about them if they were gone and write it now to share with them while they can really appreciate it.

Keep reading »

Smarter Spending and the Joy of Less

Posted by Julie | November 24th, 2009

I’m a marketer so of course I want people to buy things.

Like (Virgin) mobile phones and domestic and trans-Atlantic flights for example.

But as we approach another “Black Friday” holiday shopping season kickoff…

Part of me can’t help but think- do we really need all this stuff that’s being advertised?

If you remember, last year in a very unfortunate incident, a man was actually trampled to death at Wal-Mart during this day.

What could have been so crucial to buy that worked people into such a mob frenzy?

For the last year I’ve been taking a new approach to spending and loving it.

I call it the Joy of Less. I wrote about it last summer.

It started with the onset of the Recession. Like many people, with uncertainty looming, I felt a need to save more and to be more careful with my spending.

But what started as an act of deprivation soon turned in to a source of joy.
Keep reading »

The Joy of Less

Posted by Julie | August 10th, 2009


Lately I’ve been paring down my shopping and loving it

I think it started in the Fall with the onset of the Recession. I suddenly felt a need to save more and to be more careful with my spending.

Thankfully this wasn’t in reaction to a significant change in my own financial situation.

It was more an underlying sense of unease about the economy, and possibly I also got caught up in the national wave of belt-tightening.

But what started as an act of deprivation has turned in to a source of joy.

Instead of shopping for clothes this summer. I’ve been shopping my own closet.

And as part of this, I’ve done a serious purge of all the frivolous “well, it’s only $20 dollars, how can I resist?” items that crammed the shelfs and racks.

These superfluous little splurges weren’t adding up to too much monetarily. But they were choking my closet and keeping me from seeing the clothes I have and want to wear.

It’s like I had so much stuff… that in the morning when I went to get dressed for work… I felt I had nothing.

Which would prompt a need to go shopping again, and the vicious cycle continued.

The joy of passing these clothes on to friends of mine and to charity made this purge even more satisfying.

As part of my new pared down approach, I’ve also decided I am going to adopt a sort of uniform in the Fall. Black, white (and occasional grey) separates and only accents in color (e.g. belts,scarfs, jewelery).

I only made this decision a few weeks ago, but already it’s proved to be very liberating. I can walk right past the stores in Soho crying to me with their many colored dresses, tunics, shoes etc.

Since these items don’t fit my simple dress plan I keep on walking.

I have a few friends that have also taken this approach in terms of their homes.

Because of job transfers, break-ups etc. they are renting furnished apartments. The majority of their stuff has been disposed of or put in storage. They took with them only what would fit in one or two suitcases.

To a person, they have told me that being unburdened from all their stuff is an incredibly positive and freeing experience.

Now as a brand person, I feel a bit guilty about this new philosophy.

Isn’t conspicuous consumption, the oil that greases the wheels of the economy?

I don’t claim that my actions alone are bringing the economy to a grinding halt.

(Although I do bet the DSW Shoe warehouse in Westchester is feeling the pinch of my abstinence).

But as a human being I feel lighter, healthier almost. And when I do occasionally buy something now, I cherish it’s significance more. I value it more.

I wonder what will happen when the money and optimism starts flowing again. Will consumer go back to their free-spending ways?

There are different points of view on this. But I have a hunch that the “joy of less” will remain with some of us even when the world goes back to “more”.

That’s my point of view. What’s your twist?
Have you experienced the joy of less?

What’s the Right Price?

Posted by Julie | May 28th, 2009


I’m confused.

It seems a lot of the old rules about pricing and value have been thrown out in this distressed economy.

Everything is on sale, and while my pocket book thinks this is great… part of me is severely troubled by this Topsy Turvy world of “recession pricing”.

A friend of mine recently walked into a department store in Soho and was discreetly informed by the sales girl that there was a 75% off unadvertised private sale.

That’s great. But she couldn’t help thinking what if she had been one of the customers that didn’t get the secret message?

What was the real value of the clothes? It seemed very arbitrary.

I’m glad to be saving money. But if it’s so easy to be making such dramatic cuts, can we ever expect people to ever pay “regular economy” prices again?

In contrast, I was out walking last weekend in Marin County trying to get some steps on my pedometer before breakfast. I walked by a mall parking lot and saw a car for sale with this sign in the window” “$9,000. No Haggling”.

I actually found this re-assuring and refreshing.

Now I have no idea of the value of that particular car.

But I got a sense that the owner did. And that was the price they were prepared to accept.

It’s not a new approach, Saturn created it’s company on “fair price, no haggling”.

But now when drastic price cuts are calling into question the value of all things, I felt comforted that someone out there was taking a firm approach and sticking to their guns.

Will that car sell? I don’t know.

But it might get more than a second look from people like me who are growing weary of “the price is right” guessing game we seem to be all playing.

That’s my point of view. What’s your twist?

Are you having trouble determining the value of things?

The Scarlet P

Posted by Julie | May 4th, 2009


I was walking up Park Avenue from Soho the other night with a plastic bag of groceries. Suddenly I felt incredibly negatively conspicuous toting my plastic sack.

I was getting dirty looks from everyone I passed. (I’m pretty sure it was not my imagination). It was as if there was a huge scarlet “P” for “Plastic User” seared into my forehead.

In my defense, this blatant “plastic toting” is no longer my standard behavior. Thanks to pressure from my daughter, I now bring the canvas sacks to Stop & Shop on the weekends. I just happened to be doing some spontaneous lunchtime shopping near my office and didn’t have my canvas tote with me. (I swear your honor).

It got me thinking…when did scorning plastic bags go from a marginal “greenie” behavior to such a mainstream one?

The speed in which new consumer behaviors are taking root is dizzying. Some of these new behaviors are motivated by concern for the environment, others are a response to the recession. But what seems really clear (and a bit frightening) is the way that people behave is changing…and changing fast.

What other behaviors driven by the environment, the recession or both are rapidly taking hold?

One macro-trend that keeps coming up in the conferences I’ve been attending is “Fashionable Frugality”. The idea that saving money, and flaunting those savings is suddenly super chic.

Here are a few examples of this:

Buying at thrift stores…and telling everyone about it
Shopping our own closets and even hiring consultants to help us do this
Holding “swap” parties which address both the environment and the recession
“No gifts please” birthday parties, weddings, bat mitzvahs etc.

It makes me wonder what’s the next “new world” behavior (or “Scarlet P”) and how as marketers can we make sure we are prepared for these rapidly shifting trends?

Perhaps one way to be prepared is to do a “scarlet P” audit.

Take a look at our brands through the lens of wanton wastefulness- both in terms of literal environmental waste (e.g packaging, renewable materials, energy sources etc.) and perceived financial wastefulness (e.g. how does usage of this product or service appear to others in a more frugally chic world?).

This requires objectivity and also a bit of forward projection. You need to imagine that current trends will be exaggerated and that seemingly benign products and services may soon be under scrutiny.

Better to take inventory now and get ahead of the curve.

One result of this kind of audit is to re-engineer products and services.

Although I would be careful that your claims are genuine and don’t appear like a marketing gimmick. The recently launched Ziploc evolve sandwich bags struck a sour note with me. They’re made with less plastic, wind power, and come in bio-degradable packaging. But some how it feels off. (Maybe it’s the lower case “e” in the evolve name). Rather than launching a separate SKU, I think Ziploc’s efforts would feel more authentic if they just made this change automatically on all their products because it’s the right thing to do. Not because green is suddenly chic.

I know it’s a tough one to call. Sometimes you are damned if you do and damned if you don’t. Hmm…that makes me think of Hester Prynne and that other scarlet letter.

That’s my point of view. What’s your twist?

What’s the next “Scarlet P”?