Archive for the ‘Business Etiquette’ Category

5 Tips for More Effective Conference Calls

Posted by Julie | October 7th, 2009

With the economy low and business travel down significantly, it seems that Conference Calls are replacing in person meetings at a rate similar to that of post September 11th.

This may be better for the budget, but not always great for getting business done.

There’s definitely an art and science to running an effective conference call (especially one with multiple parties involved).

I participate in dozens of calls each week and in my observations not everyone running them has effectively mastered this.

Here are 5 quick tips to make the most of everyone’s time:

#1. Make sure the agenda and materials are distributed well ahead of time.

Ideally 24 hours ahead to give everyone a chance to read through them. This is also important in today’s mobile world where many people connect to calls while working remotely (e.g. driving, walking, in cabs). If you send documents in advance, they can download any attachments before leaving their home or office.

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The Personal/Professional Brand Gap

Posted by Julie | July 20th, 2009

What happens when there is a gap between your personal and professional brands?

Lately there’s been a lot of buzz (and no doubt a fair amount of confusion)about the concept of personal brand.

The best definition I have found so far is from BNET Business Dictionary that defines “Personal Brand” as “the public expression and projection of an individuals identity, personality, values, skills and abilities”.

And while there is a recognition that the personal and professional brands are separate entities, I think they should at least work in sync.

Here are a few examples of personal and professional brand gaps:

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Social Networking Etiquette

Posted by Julie | July 17th, 2009


Twitter, blogs, Facebook have made it easier than ever before to network with people who could help you gain valuable advice, insight and connections.

But just because it’s easy to access people, doesn’t mean you should.

Or at least it doesn’t mean you should just reach out without at least a nod to some good old fashioned etiquette rules of the pre 2.0 era.

I am fortunate to meet a lot of interesting people and to be part of a lot of industry events, panels etc. I also genuinely like to connect with people.

But lately I feel like the boundaries of “professional” contact are getting a bit blurry.

I’m not suggesting we go back to an era of formal notes asking for appointments delivered by butlers on silver platters. but I do think a little more etiquette would go a long way.

Mostly, I think good (vs. bad) networking etiquette is a question of respect.

I don’t mean genuflecting or addressing someone formally (although “oh Holy Brand Queen” or “Empress of Blogging” would definitely get my attention). I mean respecting someone’s time.

For example:

At a networking event or conference don’t monopolize someone. Introduce yourself, state your comment/question or desire for a follow up, get your response and then respectfully move on. If there is a line of people behind you waiting to talk to the speaker, acknowledge this and wrap up.

When requesting an exploratory meeting, make it clear in your email exactly what you are looking for. I get a fair amount of vague requests asking for “guidance on my career” or “input on my brand”. You will get a higher likelihood of response if you are specific. e.g. “I was wondering if you could give me some advice on switching from an agency position in packaged goods to client side in the service industry”.

Also do your homework before the meeting and have some ideas on the subject you are looking to get reactions to.

And when you say you only need 30 minutes of someone’s time, then mean it. Whether in person or on the phone, you should be organized enough to get what you need in 30 minutes.

I think a mark of respect is also showing that you value someone’s time by making sure they get something out of it.

Follow up a conversation with a link to an article or a video on a subject that you discussed. Offer to make introductions to people they may find interesting/useful. Leave comments on their blog or share it with others. Twitter about your encounter and help them build their personal brand (something event the most well-known people still constantly work at).

Don’t assume because your need is pressing that they should drop everything to answer it. Don’t send an email asking for a response tomorrow. Do make it easy to respond by clearly stating what you are looking for and giving them the option to first respond by email.

Also if you are looking for a face to face meeting a good strategy is to say that you are going to be in thier neighborhood at a certain time and date and give a few options.

Don’t “friend” a business connection on Facebook unless they suggest it or you clearly have made a personal connection during your meeting.

Try Linked In. It’s more appropriate and allows you to easily keep in touch.

Everyone may seem one click a way. But remember we all have busy lives (personal and other wise) and chances are you are not the only person reaching out to someone.

Reach out with respect, and your response rate will be higher.

That’s my point of view. What’s your twist?
What rules of social etiquette do you follow?

Show Some Respect

Posted by Julie | May 20th, 2009


It blows my mind how rude and oblivious some people are.

I went to my daughter’s middle school concert last night, and much to my dismay the woman in front of me (a mother, I presume) was texting on her phone for the better part of an hour and a half show.

What could possibly be so important?

Unless this woman is Jack Bauer about to save the world on 24, a death row lawyer with a client waiting for a reprieve or the head of organ transplants at a local hospital…I honestly can’t imagine what can’t wait.

Because here’s the thing – no matter how discreet you try to be it’s annoying and distracting to people around you.

I could see the blue glow from her phone. And I bet some of the kids on stage, who’ve been working so hard preparing the show, could too.

Let’s show some respect for other people’s ideas, hard work, and creativity.

It’s not just middle school performances where this is happening. It’s also in Broadway audiences, and frankly, it’s making me think twice lately about going to a show.

The message at the beginning of a stage performance (or movie) to put your cell phones on vibrate is a great start. There’s nothing worse than an unwanted ring interrupting a beautiful performance.

But let’s not stop there. Let’s ban all absolutely non-emergency checking of phones and Blackberry’s. I understand the addiction, my thumbs are as itchy and twitchy as the next person’s.

But out of respect for the artists, be they 12 years old or 120, let’s resist the urge.

Put the device down and put those fingers to better use clapping ecstatically to reward the efforts of the people with enough passion, drive, and courage to be up on the stage (or screen).

That’s my point of view. What’s your twist?

Is unchecked texting ruining your ability to enjoy a good performance?