Archive for the ‘Social Media’ Category

Steal This Chair, Please…The Results.

Posted by Julie | December 16th, 2009

A few weeks ago I wrote Steal this Chair, Please about an experiment by Blu Dot design and their agency Mono to see if people would “steal” chairs left on the streets of New York.

The results of the campaign were summarized yesterday in this interesting piece in the Wall Street Journal.

The purpose of the campaign was to put into practice Blu Dot’s philosophy of having great design reach as many people as possible.

Keep reading »

Social Media and The Red Balloon Challenge

Posted by Julie | December 15th, 2009

DARPAredHave you seen this? It’s so cool.

DARPA (The Defense Advanced Research Projects Agency) tapped into social networking for it’s latest challenge.

The contest awards $40,000 to the first group to name the exact latitude and longitude of ten red balloons.

The ten weather balloons are scattered across the continental US and remain in the air for one full day. Contestants have a week to locate the balloons and provide the answers.

Since no one person can cover that much territory alone, the groups must rely on social media to help solve the mystery.

Keep reading »

Is Your Brand Friend-Worthy?

Posted by Julie | November 12th, 2009

As a follow up to my recent post on You Don’t Need a Social Media Strategy which seemed to hit a nerve (thanks for all the comments!) I wanted to delve deeper into the idea of whether your brand is ready to be social.

With all the talk of “friends, followers, and fans” it feels like high school all over again.

It seems like many brands are so focused on obtaining prom queen status, they are missing point.

They’re spending a lot of time obsessing about how to win the popularity vote and get the most followers and friends on Facebook and Twitter etc.

Instead, they need to step back and ask the very simple, but quite fundamental question:

“Does my brand have what it takes to be a good friend?”

If not, asking consumers to become your friend can actually back fire. Most of us already have more relationships than we feel we can handle. Don’t ask us to commit to another one unless you are sure you can deliver some added value.

Figuring this out whether your brand is “friend-worthy” is pretty similar to evaluating friendships in real life.

Here are 5 QuickTips to figure out if your Brand is friend-worthy:

I think they work for evaluating both human and the brand relationships.
Keep reading »

Steal this Chair, Please.

Posted by Julie | November 9th, 2009

chairMono (of Minneapolis) have created an unusual campaign for Client Blu Dot design.

They are putting 25 “Real Good Chairs” in key locations in Manhattan and hoping people will steal them.

That’s because each chair contains a GPS tracking device and has it’s own Twitter feed which link to the website.

The pick-ups are being filmed cloak and dagger style by a camera crew hidden in a van.

You can literally follow the journey of these chairs as they make there way through Manhattan and beyond (one, not surprisingly, has already ended up in Park Slope).

It’s gotten some interesting initial press including this piece in Fast Company.

Cool premise. It will be fun to see how it plays out.

That’s my point of view. What’s your twist?

What do you think of this campaign?

You Don’t Need a Social Media Strategy

Posted by Julie | November 6th, 2009

I am speaking this morning at the IABC Social Media Conference.

The topic of my presentation is “Leveraging Social Media to Build Brand”.

Here’s my overall premise (which might get me kicked out of the conference)…

You don’t need a social media strategy.

You need a brand building strategy.

…which you effectively activate using the most appropriate tools available (including in many cases Social Media).

If your goal is X amount of Twitter followers or Y number of followers on Facebook, I believe you are destined to fail.

It’s like stating your goal is to go to an Ivy league school, with no plan whatsoever on how to get good grades, or distinguish yourself in extra-curricular or community service activities.

If you want people to “friend” you then be an interesting, useful, fun, compassionate person.

In other words, be someone that most people want to be friends with.

At Virgin we’ve had a rather rapid learning curve on social media (and we’re still learning).

When I joined Virgin about 3 years ago, most of our brands were just beginning to dabble in this realm.

Now thanks to all the efforts of the crack teams at the various businesses, in the US alone we have 400,000 (and growing daily) friends, fans, and followers on line.

But I wouldn’t say we  have a formal Social Media strategy.

We have smart and creative people at each of the Virgin businesses that are focused on doing what they’ve always done- building great brand experiences and find clever and impactful (and cost efficient) ways to market them.

And they are doing this in many instances by applying Social Media.

And understanding and leveraging what’s so unique and powerful about this medium (e.g. immediacy and 2 way dialogues, etc.).

I  think a tunnel vision focus on Social Media is a bit dangerous.

I believe instead should focus on brand building and then leverage Social Media tools to accomplish this in new, exciting, and often measurable ways.

So here’s a brief summary on what I will be covering in my talk:

5 Tips for “What Works” in Social Media

1. CREATE BUZZWORTHY EXPERIENCES

I believe the best way to get people buzzing about you on line is to give them an experience that exceeds their expectations and is buzzworthy.

Virgin America is a great example of this.

From the moment you step on the plane you know that something is different.

Keep reading »

Six Pixels of Separation

Posted by Julie | July 22nd, 2009

A few weeks ago I attended a presentation by Mitch Joel @mitchjoel in advance of his book launch for “Six Pixels of Separation”.

A few people have asked me about it, so I decided to summarize my key take-aways.

The sub-title of the book is “Everyone is Connected. Connect your Business to Everyone.”

This is not really a new message. But it’s still a relevant one.

I found Mitch to be a good presenter, engaging with a lot of interesting factoids, and a fair degree of (Canadian, I believe) humility.

Some of the things I found most interesting:

- There are now more grandparents on Facebook then high school students (according to Mitch and PC Magazine 7.6.09)

- 40% of the moms in the US are on MySpace. This is because My Space has been around long enough that these College students now have their own kids (Note: I find this one a little hard to believe that they would not have migrated off to Facebook…).

- A negative review on the web will actually convert better than a positive review because it lends an air of authenticity to the review. Mitch gave an example of looking for a basic camera to take pictures of his child. One review said something to the effect of “this is not going to help you take award winning photos, but it’s great for capturing the kids” and this sealed the deal for him.

- “Your brand isn’t what you say it is. It’s what Google says it is”. This quote was attributed to Chris Anderson, the editor of Wired Magazine.

In addition to these interesting facts, the core message that I took away is that the days of throwing out a message in mass media are over. Hoping to catch .2% of the population that are actually in the market and/or interested in your product at that time just doesn’t make sense.

It’s better to harness the power of digital media and get smaller audiences that are 100% open and interested in what you have to say.

Here are the messages that he used as the summary of his presentation.

#1 Think in terms of audiences, not psychographics or demographics
#2 Everything is “with” and not “instead of” (e.g. there is still a place for traditional tactics, just augment it)
#3 Don’t be fleeting. Build share and grow it. Stay the course.
#4 Earn the right to get your users out of “lurker mode” (e.g. to become active, not passive)
#5 It’s attitudinal, not generational. People can share similar passions across age groups.
#6 Upload a video to You Tube. Join the conversation. Do something now!

If you want to learn more about Mitch or the book Check out Mitch’s blog

The book comes out in September.

That’s my point of view. What’s your twist?
How are you connecting your business to everyone?

Social Networking Etiquette

Posted by Julie | July 17th, 2009


Twitter, blogs, Facebook have made it easier than ever before to network with people who could help you gain valuable advice, insight and connections.

But just because it’s easy to access people, doesn’t mean you should.

Or at least it doesn’t mean you should just reach out without at least a nod to some good old fashioned etiquette rules of the pre 2.0 era.

I am fortunate to meet a lot of interesting people and to be part of a lot of industry events, panels etc. I also genuinely like to connect with people.

But lately I feel like the boundaries of “professional” contact are getting a bit blurry.

I’m not suggesting we go back to an era of formal notes asking for appointments delivered by butlers on silver platters. but I do think a little more etiquette would go a long way.

Mostly, I think good (vs. bad) networking etiquette is a question of respect.

I don’t mean genuflecting or addressing someone formally (although “oh Holy Brand Queen” or “Empress of Blogging” would definitely get my attention). I mean respecting someone’s time.

For example:

At a networking event or conference don’t monopolize someone. Introduce yourself, state your comment/question or desire for a follow up, get your response and then respectfully move on. If there is a line of people behind you waiting to talk to the speaker, acknowledge this and wrap up.

When requesting an exploratory meeting, make it clear in your email exactly what you are looking for. I get a fair amount of vague requests asking for “guidance on my career” or “input on my brand”. You will get a higher likelihood of response if you are specific. e.g. “I was wondering if you could give me some advice on switching from an agency position in packaged goods to client side in the service industry”.

Also do your homework before the meeting and have some ideas on the subject you are looking to get reactions to.

And when you say you only need 30 minutes of someone’s time, then mean it. Whether in person or on the phone, you should be organized enough to get what you need in 30 minutes.

I think a mark of respect is also showing that you value someone’s time by making sure they get something out of it.

Follow up a conversation with a link to an article or a video on a subject that you discussed. Offer to make introductions to people they may find interesting/useful. Leave comments on their blog or share it with others. Twitter about your encounter and help them build their personal brand (something event the most well-known people still constantly work at).

Don’t assume because your need is pressing that they should drop everything to answer it. Don’t send an email asking for a response tomorrow. Do make it easy to respond by clearly stating what you are looking for and giving them the option to first respond by email.

Also if you are looking for a face to face meeting a good strategy is to say that you are going to be in thier neighborhood at a certain time and date and give a few options.

Don’t “friend” a business connection on Facebook unless they suggest it or you clearly have made a personal connection during your meeting.

Try Linked In. It’s more appropriate and allows you to easily keep in touch.

Everyone may seem one click a way. But remember we all have busy lives (personal and other wise) and chances are you are not the only person reaching out to someone.

Reach out with respect, and your response rate will be higher.

That’s my point of view. What’s your twist?
What rules of social etiquette do you follow?

Three’s a Crowd?

Posted by Julie | June 4th, 2009


We all know three’s a crowd, but can crowds be the new answer to innovation?

Yesterday I published a post on the right timing for creating, evaluating, and killing (if need be) new ideas.

Thanks to one reader, Sara, I learned about Quirky a community from the creator of Mophie and Kluster set up as a way for people to expose their ideas to a larger groups and get feedback (all for $99 bucks).

I think it’s worth checking out.

My own experience with Crowd sourcing has been pretty positive to date. I used the website 99 Designs to create my Brand Twist Logo.

99 Designs let’s you launch contests to create branding elements (websites, logos, etc). You write a brief, pick a prize amount, and for 7 days designers from around the world bid on your contest by submitting designs.

You have to keep giving feedback in order for your contest to stay healthy and attract the best talent. At the end of 7 days (some extensions allowed) you pick a winning design, release the money, and go through a file transfer to get the artwork.

While I know this site is not without some controversy in the design community…particularly because the prices are very low (the average for a logo is $300) my experience was very positive. I felt it to be in many ways very similar to the traditional agency design process.

Many of the submissions weren’t very good, but a lot were. And the journey of seeing what I liked and what I rejected helped me hone in on what Brand Twist means to me as a brand. The tag line I use “a fresh approach to new ideas” was also an added bonus, it was suggested by a designer- unsolicited.

As in any design process, your output is only as good as your input so it was critical that I had a well thought out and well-written brief and that I gave continual, specific and constructive feedback to my designers.

I ended up choosing a design and a designer that I created a bond with (albeit virtually). Like most great designers he brought me ideas that went beyond the original brief and that I really liked. He also made some strategic suggestions that helped me in deciding which way I wanted to go.

The main difference, I guess, is that he was an anonymous face in the crowd and our whole relationship was virtual.

Only after I awarded the job did I learn his name and that he live in Greece.

Love it or hate it, I think crowd-sourcing for both evaluation (like Quirky) and creation (like 99 Designs) is here to stay.

The question for me is not whether it’s good or evil, but how do we get the most value from it. Not in a monetary sense, but how can it best be leveraged to fruitfully further ideas.

That’s my point of view. What’s your twist?

How are you using crowd-sourcing?