Customer Relations

I love New York.A few days ago I was walking in Soho down Broadway during lunch. The streets were packed with shoppers, and tourists...

'Ti's the season to send tidings of comfort and joy. Many companies engage in the practice of sending holiday greetings (print or increasingly emails) to...

I don't have a crystal ball, but that doesn't stop me from having some opinions about what the year to come has in store. Check...

It's never easy traveling with kids and as more people are living mobile lives, traveling with kids for business or for pleasure is becoming...

Food delivery is not a new concept. Internet based delivery services such as Grubhub and Seamless have even taken food delivery a step further...

I'm thrilled to be featured in Marcy Twete's new book, You Know Everybody! A Career Girl's Guide to Building a Network That Works. Each week this summer...

In this digitally connected world, we can sometimes forget the importance of real human contact.Two things brought this home to me this week.The first...

I believe that a great brand is a story well told. You've probably noticed that people love to tell stories about brands that have...

I recently discovered twipple, a movement  that uses Twitter to spread and encourage random acts of kindness. Here's a short video about twipple featuring Cunning Creative...

Last week we talked about the importance of Transcending the Ordinary, the issue is though that it can’t end with one idea or one-touch...