Customer Relations

I don't have a crystal ball, but that doesn't stop me from having some opinions about what the year to come has in store. Check...

"Nice is the new mean." - Lauren Zalaznick, NBC Universal Speaking on a new trend in friendlier customer service in Hollywood' s A- list hotels, quoted...

Last week we talked about the importance of Transcending the Ordinary, the issue is though that it can’t end with one idea or one-touch...

I'm thrilled to be featured in Marcy Twete's new book, You Know Everybody! A Career Girl's Guide to Building a Network That Works. Each week this summer...

Here's a little anecdote from a shopping experience I had yesterday that shows how a subtle difference in language can really effect a brand...

Want to know the secret to a great interview (or any great meeting for that matter)?It's not the ability to dazzle with charm, intelligence...

I was honored to be among the presenters at the inaugural Unisource Strategic Branding Conference along side Dr. Chekitan S. Dev, Cornell University School...

Someone said to me recently (only half jokingly) that the definition of “great service” is when nothing goes wrong. I chuckled along at the...