Customer Relations

I don't have a crystal ball, but that doesn't stop me from having some opinions about what the year to come has in store. Check...

What’s the next best thing? Sometimes it isn’t a “thing” at all, but how useful a thing is, or in the case of TaskRabbit,...

Miki Agrawal not only wants to change how the world thinks about women’s periods, but she wants to liberate women from the constraints of...

Food delivery is not a new concept. Internet based delivery services such as Grubhub and Seamless have even taken food delivery a step further...

This post is part of our series, "Thirteen Tips For Stronger Branding." See the rest of the series HERE. en·gage  v. en·gaged, en·gag·ing, en·gag·es 1. To involve oneself or become occupied;...

I love New York.A few days ago I was walking in Soho down Broadway during lunch. The streets were packed with shoppers, and tourists...

In this entry, How Uniforms Influence Employees and Their Company Brand, Jennifer Busch, explains how uniforms play an important role in not only influencing customer...

Usually the mantra is "the customer is always right".  Great brands go out of the way to resolve issues...often bypassing the details of who...

There's been lots of talk about social media and the power of a disgruntled few who can get their message out to to the...

Here's a little anecdote from a shopping experience I had yesterday that shows how a subtle difference in language can really effect a brand...